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WAAY31 I-TEAM: 124,000 Alabamians still waiting on unemployment benefits

The state said it's had 400,000 unemployment claims filed since the start of the pandemic.

Posted: May 1, 2020 6:26 PM
Updated: May 1, 2020 7:51 PM

Some 400,000 people in Alabama lost their job since the start of the pandemic. The state admits about a third of them are still waiting for their first unemployment check.

WAAY31 spoke with a cosmologist, a restaurant server, and a professor who are all struggling on different levels and still waiting for their unemployment check. The issues with the Alabama Department of Labor range from calls going unanswered, issues with the website, and lack of communication.

"I have tried to call them everyday," said Tuscumbia cosmetologist, Jenna Daniel.

Daniel's story is similar to restaurant server Aj Santos' story, "I tried over 150 times." Adjunct professor Richard Wallace said the same, "I called them 39 times."

The coronavirus cost all three them their livelihoods. Daniel, Santos, and Wallace told WAAY31 they all applied for unemployment between March 20th-March 28th. They are all still waiting on help along with thousands of other Alabamians.

"Trying to figure out how to stay a float has been nerve wracking because I've depleted all my savings," said Santos.

Daniel told WAAY31 she's getting to the point that she's worried about groceries. Wallace said for now he's okay but soon that won't be the case.

"If I can't access unemployment I'm not going to be able to survive over the summer," said Wallace.

Santos' claim was denied because it didn't list his most recent employer in Huntsville. He tried calling to appeal or fix it but gets no answer. Daniels and Wallace both applied and have gotten letters but they don't know if their claims are actually being processed.

"It's just been a headache like when I try to login it will say I make too much money which I don't so I don't know where they got that from," said Wallace.

Over zoom with a shared screen Wallace took WAAY31 to the site to show the issues he's facing. He logged in and put his pin number in and clicked various links on the page which lead to another page that said Error in big letters.

WAAY31 contacted the state department of labor about the issue.

"I haven't heard anything about the website crashing," said Alabama Department of Labor Spokesperson, Tara Hutchinson. She said she wanted to see the video clip of this happening so she could report it to their IT department. WAAY31 also asked Hutchinson about all of the other complaints.

Tara hutchinson is the spokesperson for alabama’s department of labor. I asked her about the list of complaints we heard from people.

"We understand there are still issues with our inquiry line we are working to modify that and make it more accessible," said Hutchison.

Even after contracting with a call center to add 100 people on the lines and reassigning employees to help with complaints, Hutchinson said there’s not much more the state can do because it's an overwhelming about of unemployment claims.

"Its tough all 50 states are experiencing the same thing. We're experiencing a tsunami of claims," said Hutchinson.

The department said it's considering bringing back retired employees to help in this unprecedented time. Time that's eating away at what money unemployed Alabamians have left and still waiting for the state to help.

"The system is broken," said Santos.

Daniel said, "Our state was not prepared to handle this amount of claims."

People will get their back pay for unemployment if and when they get approved. The department of labor said it's very important to log the earnings you've lost each week so they state can back pay you.

A few weeks ago the department of labor launched a claim tracker but this week as people went to check 4 other peoples sensitive information popped up. The department of labor posted on it's Facebook page saying it is aware of the breach and is providing the people with identity protection because of their mistake.

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Alabama Coronavirus Cases

Confirmed Cases: 45263

Reported Deaths: 1007
CountyConfirmedDeaths
Jefferson5410152
Montgomery4158103
Mobile4129134
Tuscaloosa232142
Marshall172410
Madison14917
Lee141137
Shelby133423
Morgan11215
Walker97824
Elmore94314
Franklin89814
Baldwin8949
Dallas8919
Etowah75013
DeKalb7375
Chambers64227
Butler63428
Autauga61012
Tallapoosa60569
Russell5650
Houston5074
Unassigned50323
Limestone5010
Lauderdale4966
Lowndes47221
Cullman4594
Pike4375
Colbert4086
St. Clair4022
Escambia3966
Coffee3812
Calhoun3765
Covington3707
Bullock36910
Barbour3532
Talladega3177
Hale31421
Marengo31211
Dale2990
Wilcox2948
Sumter28512
Jackson2842
Clarke2776
Winston2633
Chilton2522
Blount2431
Monroe2392
Pickens2366
Marion23313
Conecuh2107
Randolph2099
Macon1999
Choctaw19512
Bibb1941
Greene1868
Perry1791
Henry1363
Crenshaw1253
Washington1117
Lawrence1100
Cherokee1027
Geneva830
Lamar781
Fayette711
Clay692
Coosa591
Cleburne381
Out of AL00

Tennessee Coronavirus Cases

Confirmed Cases: 52039

Reported Deaths: 652
CountyConfirmedDeaths
Shelby11936201
Davidson11205121
Rutherford304035
Hamilton280435
Sumner163652
Trousdale14985
Williamson134015
Knox12098
Out of TN11987
Wilson96317
Putnam9067
Robertson83911
Sevier8303
Bradley7454
Lake6940
Tipton6495
Unassigned6351
Bledsoe6211
Bedford5705
Montgomery5677
Macon4874
Maury3573
Hardeman3524
Hamblen3434
Fayette3232
Madison3052
Loudon2881
Rhea2850
Dyer2543
McMinn23918
Cheatham2321
Blount2293
Dickson2120
Cumberland1834
Washington1740
Lawrence1646
Lauderdale1513
Anderson1442
Monroe1416
Jefferson1372
Gibson1291
Smith1221
Sullivan1212
Coffee1200
Greene1142
Obion1132
Hardin1097
Cocke940
Haywood932
Marshall921
Franklin883
Wayne880
Hickman800
Warren780
McNairy760
Marion744
White733
DeKalb680
Carter651
Lincoln650
Weakley641
Overton631
Giles621
Hawkins622
Roane620
Grundy611
Unicoi550
Campbell511
Carroll481
Claiborne480
Henderson480
Polk460
Henry450
Johnson440
Grainger410
Sequatchie410
Crockett403
Cannon370
Chester350
Perry340
Meigs320
Humphreys292
Jackson290
Morgan271
Fentress230
Stewart230
Decatur220
Union190
Clay180
Scott170
Houston150
Benton131
Moore130
Van Buren70
Hancock60
Lewis60
Pickett60

 

 

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