WAAY31 I-TEAM: 124,000 Alabamians still waiting on unemployment benefits

The state said it's had 400,000 unemployment claims filed since the start of the pandemic.

Posted: May 1, 2020 6:26 PM
Updated: May 1, 2020 7:51 PM

Some 400,000 people in Alabama lost their job since the start of the pandemic. The state admits about a third of them are still waiting for their first unemployment check.

WAAY31 spoke with a cosmologist, a restaurant server, and a professor who are all struggling on different levels and still waiting for their unemployment check. The issues with the Alabama Department of Labor range from calls going unanswered, issues with the website, and lack of communication.

"I have tried to call them everyday," said Tuscumbia cosmetologist, Jenna Daniel.

Daniel's story is similar to restaurant server Aj Santos' story, "I tried over 150 times." Adjunct professor Richard Wallace said the same, "I called them 39 times."

The coronavirus cost all three them their livelihoods. Daniel, Santos, and Wallace told WAAY31 they all applied for unemployment between March 20th-March 28th. They are all still waiting on help along with thousands of other Alabamians.

"Trying to figure out how to stay a float has been nerve wracking because I've depleted all my savings," said Santos.

Daniel told WAAY31 she's getting to the point that she's worried about groceries. Wallace said for now he's okay but soon that won't be the case.

"If I can't access unemployment I'm not going to be able to survive over the summer," said Wallace.

Santos' claim was denied because it didn't list his most recent employer in Huntsville. He tried calling to appeal or fix it but gets no answer. Daniels and Wallace both applied and have gotten letters but they don't know if their claims are actually being processed.

"It's just been a headache like when I try to login it will say I make too much money which I don't so I don't know where they got that from," said Wallace.

Over zoom with a shared screen Wallace took WAAY31 to the site to show the issues he's facing. He logged in and put his pin number in and clicked various links on the page which lead to another page that said Error in big letters.

WAAY31 contacted the state department of labor about the issue.

"I haven't heard anything about the website crashing," said Alabama Department of Labor Spokesperson, Tara Hutchinson. She said she wanted to see the video clip of this happening so she could report it to their IT department. WAAY31 also asked Hutchinson about all of the other complaints.

Tara hutchinson is the spokesperson for alabama’s department of labor. I asked her about the list of complaints we heard from people.

"We understand there are still issues with our inquiry line we are working to modify that and make it more accessible," said Hutchison.

Even after contracting with a call center to add 100 people on the lines and reassigning employees to help with complaints, Hutchinson said there’s not much more the state can do because it's an overwhelming about of unemployment claims.

"Its tough all 50 states are experiencing the same thing. We're experiencing a tsunami of claims," said Hutchinson.

The department said it's considering bringing back retired employees to help in this unprecedented time. Time that's eating away at what money unemployed Alabamians have left and still waiting for the state to help.

"The system is broken," said Santos.

Daniel said, "Our state was not prepared to handle this amount of claims."

People will get their back pay for unemployment if and when they get approved. The department of labor said it's very important to log the earnings you've lost each week so they state can back pay you.

A few weeks ago the department of labor launched a claim tracker but this week as people went to check 4 other peoples sensitive information popped up. The department of labor posted on it's Facebook page saying it is aware of the breach and is providing the people with identity protection because of their mistake.

Huntsville/Redstone
Partly Cloudy
55° wxIcon
Hi: 80° Lo: 51°
Feels Like: 55°
Muscle Shoals
Clear
57° wxIcon
Hi: 82° Lo: 47°
Feels Like: 57°
Huntsville/Madison
Partly Cloudy
53° wxIcon
Hi: 79° Lo: 48°
Feels Like: 53°
Decatur
Clear
53° wxIcon
Hi: 81° Lo: 50°
Feels Like: 53°
Fort Payne
Partly Cloudy
49° wxIcon
Hi: 81° Lo: 49°
Feels Like: 49°
WAAY Radar
WAAY WAAY-TV Cam
WAAY Temperatures

Alabama Coronavirus Cases

Cases: 518899

Reported Deaths: 10712
CountyCasesDeaths
Jefferson753641487
Mobile37763798
Madison33859494
Tuscaloosa25266443
Montgomery23962565
Shelby23106238
Baldwin20631300
Lee15524165
Calhoun14284311
Morgan14139268
Etowah13662345
Marshall11957219
Houston10380278
Elmore9993200
Limestone9811147
Cullman9470188
St. Clair9426234
Lauderdale9215227
DeKalb8746181
Talladega8058171
Walker7087275
Jackson6754110
Autauga6723103
Blount6483135
Colbert6203130
Coffee5399112
Dale4767110
Russell428838
Franklin419982
Chilton4083109
Covington4053114
Tallapoosa3893146
Escambia387674
Dallas3527149
Chambers3499122
Clarke346360
Marion3065100
Pike305875
Lawrence295395
Winston272372
Bibb256258
Marengo248661
Geneva245875
Pickens232959
Barbour224755
Hale218775
Butler212266
Fayette208960
Henry187844
Cherokee182044
Randolph176941
Monroe171440
Washington164038
Macon154548
Clay149354
Crenshaw149257
Cleburne146041
Lamar139234
Lowndes136453
Wilcox124327
Bullock121340
Conecuh109028
Perry107926
Sumter102932
Coosa99228
Greene90734
Choctaw58724
Out of AL00
Unassigned00

Tennessee Coronavirus Cases

Cases: 822085

Reported Deaths: 12001
CountyCasesDeaths
Shelby914971575
Davidson86563918
Knox48960619
Hamilton42811480
Rutherford41428415
Williamson26942213
Sumner22909338
Montgomery18780223
Out of TN17852101
Wilson17747223
Unassigned16441132
Sullivan15781283
Blount14839194
Bradley14284147
Washington13850240
Sevier12986174
Maury12901166
Putnam11072173
Madison10628240
Robertson9486127
Anderson8539171
Hamblen8409169
Greene7645151
Tipton7171104
Coffee6782121
Dickson6643108
Cumberland6461127
Gibson6355144
Bedford6350126
Carter6332156
McMinn625595
Roane6124101
Jefferson6008121
Loudon595869
Lawrence573186
Hawkins5682105
Monroe564395
Warren549481
Dyer5340104
Franklin504987
Fayette484578
Obion447196
Cocke439598
Cheatham436551
Rhea428075
Lincoln427963
Marshall407358
Campbell405462
Weakley398761
Giles391298
Henderson368375
Carroll355582
Macon354375
White351468
Hardin346166
Hardeman345063
Lauderdale312744
Henry309775
Marion307246
Scott303145
Claiborne302373
Overton294360
Wayne294134
Hickman278345
McNairy275354
DeKalb273953
Smith271737
Haywood267660
Grainger255449
Trousdale247822
Morgan242839
Fentress236346
Johnson226738
Chester208651
Bledsoe208211
Crockett199848
Polk196024
Unicoi191149
Cannon187531
Union184034
Grundy176431
Lake169526
Humphreys168721
Sequatchie165228
Benton160940
Decatur156438
Lewis154826
Meigs132123
Stewart129328
Jackson129235
Clay108331
Houston107333
Perry105628
Moore99217
Van Buren82621
Pickett75524
Hancock53612

Community Events