Scott Morris from Windstream said the company hopes to have phone issues repaired today: possibly this afternoon but probably tonight.
A hardware failure in the Huntsville office is to blame.
Most of the customers impacted are business customers in Athens, Decatur, Huntsville and Madison.
The Limestone County Sheriff’s Office has set up a temporary phone line to help residents get through during a telephone outage in the county.
Non-emergency calls to the sheriff’s office should be made to 256-321-2367.
For emergencies, 911 should be called.
The sheriff’s office reports a Windstream outage hit about 2:45 a.m. Thursday. The office said other county and city offices in Limestone also are impacted.
The sheriff’s office will continue to monitor all social media messages and e-mails.
A timeline for phone service restoration has not been announced.