WAAY 31 I-TEAM: Alabama’s GuideSafe coronavirus app isn’t working how you might think it is

The director said they're working with Apple & Google to fix the issues.

Posted: Sep 3, 2020 8:28 PM
Updated: Sep 4, 2020 7:13 AM

The state's contact tracing app is supposed to be one of the biggest advances in tracking and hopefully stopping the spread of coronavirus.

But after two WAAY 31 employees tested positive, the I-TEAM noticed inconsistencies with how the GuideSafe app tracks and notifies people about possible exposure.

Sue Feldman, GuideSafe director, said they identified three major issues with the app and are working with Apple and Google to fix them .

"People are getting these pop-up or secondary notifications alerting users they've had a possible exposure, but no exposures are listed when they go to look. What a pop-up notification indicates is that their device was in proximity to someone who later reported a positive test for COVID-19, but the proximity did not reach the threshold to take further action," she said.

"And so it's letting them know you were kind of in contact but not close contact," she added.

Feldman explained close contact is defined as being within 6 feet of someone for more than 15 minutes.

She explained another issue identified by GuideSafe is the date of exposure might not be accurate.

"We are finding out that people are notified of an exposure on a certain date and they know they were not out of the house on that date, and so that is usually minus one day. You could be notified you were exposed on a Wednesdsay when really you were exposed on a Tuesday," she said.

She said calculating quarantine time is important. Google and Apple do it differently.

"There is an issue between Apple and Google on how they report the quarantine. The Android phones report it as a countdown and the iPhones report it straight 14 days, and so what I mean by a countdown is a quarantine is 14 days. If you get your exposure four days into it then quarantine is 10 days and it does that map for you. On the iPhone it just says 13 days and you have to do the math yourself," she said.

Also very important to know, the phone number you use in the GuideSafe app must be a cell phone, and it must match the contact number you give when you get tested. If the phone numbers don't match, contacts cannot be identified rendering the app nearly useless.

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Alabama Coronavirus Cases

Cases: 522512

Reported Deaths: 10790
CountyCasesDeaths
Jefferson755371494
Mobile39129799
Madison34124500
Tuscaloosa25408444
Montgomery24059573
Shelby23225242
Baldwin20730302
Lee15638166
Calhoun14358311
Morgan14171273
Etowah13705348
Marshall12012220
Houston10416279
Elmore10024203
Limestone9862148
Cullman9509191
St. Clair9486236
Lauderdale9280233
DeKalb8762183
Talladega8127173
Walker7151276
Autauga6763106
Jackson6762110
Blount6532133
Colbert6236132
Coffee5436113
Dale4781111
Russell431239
Franklin421382
Chilton4130110
Covington4069115
Tallapoosa3922148
Escambia390374
Dallas3528150
Chambers3519122
Clarke347360
Marion3076100
Pike306676
Lawrence296395
Winston273272
Bibb256761
Marengo248561
Geneva246475
Pickens233259
Barbour227155
Hale218675
Butler213268
Fayette209660
Henry188444
Cherokee182744
Randolph177841
Monroe173140
Washington165538
Macon156548
Clay150255
Crenshaw149557
Cleburne147041
Lamar140034
Lowndes137353
Wilcox124727
Bullock122040
Conecuh109728
Perry107726
Sumter103332
Coosa99428
Greene91434
Choctaw58824
Out of AL00
Unassigned00

Tennessee Coronavirus Cases

Cases: 835842

Reported Deaths: 12081
CountyCasesDeaths
Shelby930851587
Davidson88030924
Knox49813624
Hamilton43402485
Rutherford42319420
Williamson27545216
Sumner23492341
Montgomery19623224
Wilson18472229
Out of TN1803295
Unassigned16760132
Sullivan16184287
Blount15180194
Bradley14599147
Washington14177242
Maury13211169
Sevier13166175
Putnam11168173
Madison10789241
Robertson9607130
Anderson8627171
Hamblen8498171
Greene7739152
Tipton7226104
Coffee6831121
Dickson6734109
Cumberland6568127
Carter6468156
Bedford6426129
Gibson6402144
McMinn636597
Roane6191102
Jefferson6073121
Loudon601669
Lawrence580686
Hawkins5781106
Monroe570995
Warren551381
Dyer5361104
Franklin508688
Fayette492178
Obion450296
Cheatham444454
Cocke443798
Rhea431275
Lincoln430663
Marshall411158
Campbell409662
Weakley402862
Giles395399
Henderson372975
Macon358077
Carroll357582
White354868
Hardin349766
Hardeman346464
Lauderdale314444
Henry312475
Marion309946
Claiborne306273
Scott305545
Overton296961
Wayne294334
Hickman280546
McNairy276854
DeKalb275653
Smith274838
Haywood268361
Grainger259149
Trousdale249022
Morgan246039
Fentress238546
Johnson231638
Bledsoe209711
Chester209451
Crockett201048
Polk200024
Unicoi194549
Cannon188931
Union186034
Grundy177933
Humphreys174221
Lake169526
Sequatchie166728
Benton163240
Decatur157338
Lewis155826
Meigs134823
Stewart130828
Jackson129935
Clay109031
Houston108533
Perry105728
Moore100017
Van Buren83421
Pickett75624
Hancock54912

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