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WAAY 31 I-TEAM: Alabama’s GuideSafe coronavirus app isn’t working how you might think it is

The director said they're working with Apple & Google to fix the issues.

Posted: Sep 3, 2020 8:28 PM
Updated: Sep 4, 2020 7:13 AM

The state's contact tracing app is supposed to be one of the biggest advances in tracking and hopefully stopping the spread of coronavirus.

But after two WAAY 31 employees tested positive, the I-TEAM noticed inconsistencies with how the GuideSafe app tracks and notifies people about possible exposure.

Sue Feldman, GuideSafe director, said they identified three major issues with the app and are working with Apple and Google to fix them .

"People are getting these pop-up or secondary notifications alerting users they've had a possible exposure, but no exposures are listed when they go to look. What a pop-up notification indicates is that their device was in proximity to someone who later reported a positive test for COVID-19, but the proximity did not reach the threshold to take further action," she said.

"And so it's letting them know you were kind of in contact but not close contact," she added.

Feldman explained close contact is defined as being within 6 feet of someone for more than 15 minutes.

She explained another issue identified by GuideSafe is the date of exposure might not be accurate.

"We are finding out that people are notified of an exposure on a certain date and they know they were not out of the house on that date, and so that is usually minus one day. You could be notified you were exposed on a Wednesdsay when really you were exposed on a Tuesday," she said.

She said calculating quarantine time is important. Google and Apple do it differently.

"There is an issue between Apple and Google on how they report the quarantine. The Android phones report it as a countdown and the iPhones report it straight 14 days, and so what I mean by a countdown is a quarantine is 14 days. If you get your exposure four days into it then quarantine is 10 days and it does that map for you. On the iPhone it just says 13 days and you have to do the math yourself," she said.

Also very important to know, the phone number you use in the GuideSafe app must be a cell phone, and it must match the contact number you give when you get tested. If the phone numbers don't match, contacts cannot be identified rendering the app nearly useless.

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Alabama Coronavirus Cases

Confirmed Cases: 152272

Reported Deaths: 2621
CountyConfirmedDeaths
Jefferson22300372
Mobile14273314
Tuscaloosa9886132
Montgomery9615196
Madison895192
Shelby700260
Lee643066
Baldwin636967
Marshall425348
Calhoun408459
Etowah399149
Morgan393232
Houston362332
DeKalb313326
Elmore308152
St. Clair276742
Limestone268327
Walker264192
Talladega253634
Cullman223923
Lauderdale204340
Autauga198928
Franklin198131
Jackson197914
Russell18993
Colbert188927
Dallas184527
Blount182723
Chilton178731
Escambia170328
Covington164429
Coffee16299
Dale161551
Pike130112
Tallapoosa126986
Chambers126643
Clarke126116
Marion103929
Butler99640
Barbour9819
Marengo96421
Winston88613
Geneva8297
Pickens79317
Randolph79314
Lawrence78830
Bibb78513
Hale73729
Cherokee71414
Clay70312
Lowndes69827
Bullock63417
Henry6286
Monroe6259
Washington62012
Crenshaw58830
Perry5796
Conecuh55413
Wilcox55412
Fayette54012
Macon52819
Cleburne5207
Sumter46421
Lamar4555
Choctaw38612
Greene33316
Coosa1963
Out of AL00
Unassigned00

Tennessee Coronavirus Cases

Confirmed Cases: 228744

Reported Deaths: 2909
CountyConfirmedDeaths
Shelby33996551
Davidson29425325
Knox1167986
Hamilton10983102
Rutherford10866106
Williamson648448
Sumner5551107
Wilson431853
Putnam407952
Montgomery378451
Out of TN361834
Madison359978
Unassigned35753
Bradley336821
Sevier312420
Sullivan310344
Blount306731
Washington299143
Maury297635
Robertson246239
Hamblen231643
Tipton217122
Gibson203537
Dyer199526
Hardeman177332
Trousdale17277
Coffee172020
Obion163017
Bedford157320
Wayne15537
Anderson154413
Dickson153518
Loudon152510
Fayette150521
Greene149249
Cumberland147724
McMinn147132
Jefferson144518
Lawrence142917
Weakley142925
Carter139832
Henderson134625
Warren13269
Monroe131923
Hardin130219
Lauderdale129218
Macon125524
Franklin119015
Haywood118325
Roane11696
Overton110611
Carroll108624
McNairy108325
Hawkins108023
Johnson10786
White107014
Marshall10238
Rhea102016
Lake9623
Cheatham95511
Smith93013
Bledsoe9174
Cocke91312
Giles88031
Campbell8497
Fentress8467
Lincoln7942
Crockett75120
Henry73610
Hickman72713
Chester71014
Marion6849
DeKalb66916
Decatur62011
Grainger5264
Grundy5048
Claiborne4926
Union4902
Polk46013
Jackson4155
Morgan4046
Humphreys4024
Benton3829
Cannon3812
Houston37914
Clay3629
Unicoi3461
Lewis3292
Sequatchie3214
Scott3144
Stewart3057
Meigs2904
Moore2412
Pickett2405
Perry1961
Van Buren1911
Hancock1123

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