Decatur ambulance service not making response time code specifications

The City of Decatur is deciding how exactly it’s going to enforce its first response code after learning the city’s ambulance service isn’t up to standards. First Response ambulance is a private company used by Decatur for ambulance services and the city says it’s failing to meet response time requirements.

Posted: Aug. 15, 2018 4:15 PM
Updated: Aug. 16, 2018 8:34 AM

"Anytime they get a call they drop what they're doing and say hey we're coming back later and they zoom out of here," said Keith Carney who works at Crossroads Grocery near first response ambulance. He believes the company is doing the best it can.

"They're killing themselves to get wherever they're going," Carney told WAAY.

According to Decatur’s city code, first response isn’t moving fast enough. The code specifies ambulances should respond within 8 minutes; 90 percent of the time.

But according to quarterly findings presented at the Emergency Management Service meeting Tuesday they aren't meeting that requirement. The data is compiled by Morgan Co. 911 and Decatur Fire Operations.

"There are many things that can interrupt them getting from this location from the site they are going to go to," said Carney.

The chief of fire operations told us traffic, construction, hospital back-up can all play a role in response time to a scene

No sanctions have been put in place towards the ambulance company and representatives told us they haven't made a plan on how to fix the issue.

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