Fayetteville Pizza Hut changes delivery policy

WAAY 31 reached out to the corporate headquarters Pizza Hut who explained the franchise went against company policy.

Posted: Jul 11, 2018 8:40 PM
Updated: Jul 11, 2018 11:18 PM

Over the last few years one community in Fayetteville has not been getting Pizza Hut delivered after dark. Neighbors claim it has less to do with the dark of night and more to do with the color of people's skin.

One customer decided to confront Pizza Hut when it failed to deliver his order.

"There are just as bad places over there in park city or across town. Crime happens everywhere, so why would you just single out the black neighborhoods," said Markus Foxx.

WAAY 31 has been on top of this story since last week and reached out to Pizza Hut about this issue.

There are around 30 roads on the Fayetteville Pizza Hut list where they didn't deliver after dark. One of those is Market Street West, considered the black community. East Market Street is on the other side, and people there do receive deliveries after dark.

Pizza Hut officials said their local store didn't follow protocol when deciding not to deliver to certain communities.

"They said we don't deliver to your street anyway. I said, excuse me, let me speak to a manager. They hung up the phone on me," said Markus Foxx.

Last Wednesday night Markus Foxx and his family ordered Pizza Hut. Hours went by and their food was never delivered. The next day he stopped by the restaurant and the employees showed him the list of where they don't deliver. The street where Foxx lives isn't on the list of places where they don't deliver.

WAAY 31 took a look at the recipes on Foxx's phone of Pizza Hut deliveries recently after dark, and in the past they delivered to his house.

Foxx asked the manager several times about the list but he didn't get an answer. He and other neighbors think there's only one answer for that.

"It's racist. Why would you...If you're not going to go there at night time, why would you go there in the day time? But then again, why would you exclude all the black neighborhoods in this town from being delivered to after dark?" Foxx said.

"It was shocking. Why? Why aren't they coming to this neighborhood? What's wrong this neighborhood that they can't come here?" said Daundria Carr.

WAAY 31 reached out to Pizza Hut several times and they released this statement:

"Our goal is to deliver to every address within local trade areas, and each Pizza Hut franchisee has a policy in place for adding or removing any location. Unfortunately in this case, the local restaurant did not follow the trade area policy developed by the local franchise owner. We sincerely regret this incident occurred and have apologized to the customer as well as resumed delivery to all addresses within the trade area. The local ownership is reviewing and retraining its policy to avoid any incidents in the future."

Those in the black community will now decide if they want to give their money to Pizza Hut.

"Unless somebody takes a stand and says it's not to be okay, until that happens then it'll be okay," Foxx said.

"For this to be brought out like this, it's hurtful. It's hurtful. It's very hurtful," Carr said.

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