How Netflix beat its rivals and survived the 2000s

Programming note: Go back to the decade that's responsible for your smartphone and soci...

Posted: Jul 25, 2018 1:58 AM
Updated: Jul 25, 2018 1:58 AM

Programming note: Go back to the decade that's responsible for your smartphone and social media addictions: 'The 2000s' airs Sundays at 9 p.m. ET/PT starting July 8 on CNNTV and CNNgo.

It's hard to imagine now, but Netflix was fighting for relevance at the start of the 2000s. It burned through more than $50 million in 2000, struggled to hit 300,000 subscribers, and abandoned plans to go public as the dot com bubble burst. Eager for help, it turned to an unlikely source: Blockbuster.

Top execs at Netflix approached the leadership at Blockbuster, the dominant force in movie rentals at the time, about taking a roughly 50% stake in their startup. Together they'd expand the nascent DVD subscription service.

"They ultimately said, 'Why would we do that? We know more about the business than you do. If it's such a good business, we'll do it ourselves,'" recalls Netflix cofounder Mitch Lowe, who now leads MoviePass. "It only strengthened our resolve to show what idiots they had been."

You know how the story turned out. Today, Netflix rules the entertainment landscape with 130 million subscribers in nearly 200 countries, a growing slate of award-winning programming, and a market cap of more than $150 billion. That's on par with Disney. And Blockbuster? It filed for bankruptcy eight years ago and is down to a single remaining store.

Netflix outmaneuvered Blockbuster and rivals like Walmart by quickly reacting to emerging shifts in technology. Its biggest successes stemmed from a virtually unparalleled willingness to upend the business as larger rivals hesitated, according to interviews with current and former Netflix executives as well as industry experts.

When Netflix launched in 1997, it bet everything on DVDs even though VHS was the industry standard. The company made an unsuccessful attempt at filmmaking in the mid-2000s, long before it had an audience large enough to make it work financially. Then it invested in streaming when its own focus groups showed consumers knew so little about the concept that they confused "streaming" with "streamlining." People ridiculed Netflix in 2011 for its plans to split streaming and DVDs into two services, with the latter to be called Qwikster. Hundreds of thousands of customers canceled their subscriptions in the months that followed.

Related: Netflix has its first hits in India. It needs a lot more

Yet, each of these efforts proved prescient, if occasionally premature or poorly rolled out. Netflix bolted ahead of the major video rental chains, capitalized on faster internet delivery for streaming videos and spent billions outbidding traditional studios for original movies and TV shows, starting with "House of Cards." It is now taking steps to expand its media empire with a radio channel, comic books and merchandise.

"You have to lean so far forward that sometimes you fall on your face," says Todd Yellin, the company's VP of product, who joined Netflix in 2006. "That's really the path to innovation and success."

Netflix's ability to stay nimble and reorient itself are a direct reflection of CEO and cofounder Reed Hastings. He bounced from the Marine Corps to the Peace Corps before studying computer science in graduate school. He launched Pure Software in 1991 to help developers debug programs and claims a $40 late fee on a copy of "Apollo 13" inspired him to launch Netflix.

Hastings has "strategically re-positioned himself" throughout his career, says Jeffrey Sonnenfeld, who teaches management at Yale. His "genius," Sonnenfeld says, is pushing Netflix to do the same. Many people in media circles find themselves "mystified" by Hastings' calm in making risky and expensive bets, says Todd Klein, a partner at Revolution Growth who focuses on media investments. "It's one thing to walk across a high wire," he says. "It's another to jump to another that's running parallel."

But Hastings has landed that jump repeatedly. He pushed Netflix away from an a la carte rental model to a subscription offering because there were "lots of people" already renting videos one by one, Lowe says. He quickly recognized that broadband would foster the rise of streaming. Netflix, he told his team in the 2000s, should "make [streaming] happen before someone else does," said former Netflix marketing executive Barry Enderwick. Today Netflix is spending $8 billion annually on new programming to keep customers binging online.

If foresight and focus were key to Netflix's survival, so was the delayed response of its more established rivals. Blockbuster didn't challenge Netflix with an online DVD rental service of its own until 2004. It took another two years before Blockbuster let customers return online rentals in stores, making the service more convenient and a greater threat to Netflix.

Related: Netflix added 5 million customers, but Wall Street is panicking

Enderwick remembers the Netflix team finding a number on Blockbuster envelopes that allowed them to keep tabs on the competitor's subscriber growth. They noticed the service did get "pretty significant traction." BlockBuster quickly topped two million subscribers by the end of 2006, or nearly half of Netflix's subscriber base at the time. But Netflix execs remained convinced the venture was too costly to sustain. Sure enough, Blockbuster raised prices after barely a year and cut its marketing budget for the service.

What really kept Netflix execs awake at night, however, was Amazon. In 2004, Netflix nixed plans to expand its DVD rental business into the UK amid rumors that Amazon was about to launch a competing service. Instead, Netflix doubled down on its home market, lowered prices and prepared for battle.

"Amazon was always really the only company that put fear into Netflix's executive team," Lowe says. And for good reason. Though Amazon never made much of a dent in the DVD rental market, it has pushed hard into the streaming market this decade.

Amazon is investing heavily in original content, acquiring critically acclaimed shows like "Transparent" and "Mozart in the Jungle." Amazon pairs these shows with expedited shipping, Whole Foods discounts, streaming music and more as part of a Prime membership service that actually costs slightly less than Netflix annually. Unlike Blockbuster years ago, Amazon has the financial muscle and long-term vision to maintain its Netflix rival for years.

For Netflix, beating Blockbuster and surviving the 2000s may turn out to be the easy part. Now Hastings must survive Jeff Bezos.

Huntsville
Clear
76° wxIcon
Hi: 88° Lo: 73°
Feels Like: 76°
Florence
Clear
78° wxIcon
Hi: 93° Lo: 74°
Feels Like: 81°
Fayetteville
Overcast
73° wxIcon
Hi: 83° Lo: 72°
Feels Like: 73°
Decatur
Clear
73° wxIcon
Hi: 93° Lo: 71°
Feels Like: 73°
Scottsboro
Overcast
73° wxIcon
Hi: 92° Lo: 71°
Feels Like: 73°
WAAY Radar
WAAY WAAY-TV Cam
WAAY Temperatures

Alabama Coronavirus Cases

Confirmed Cases: 99926

Reported Deaths: 1781
CountyConfirmedDeaths
Jefferson13258244
Mobile10517207
Montgomery6835149
Madison544734
Tuscaloosa423076
Baldwin365125
Unassigned363064
Shelby330936
Marshall318937
Lee270047
Morgan241118
Etowah216232
DeKalb183013
Calhoun180717
Elmore173138
Walker153964
Houston141912
Russell13872
St. Clair135418
Limestone134913
Dallas133123
Franklin128820
Cullman122712
Colbert120716
Lauderdale118919
Autauga117421
Escambia108717
Talladega104814
Jackson10144
Tallapoosa86579
Chambers84438
Dale83525
Clarke82610
Blount8124
Chilton8097
Butler76736
Coffee7646
Covington73720
Pike7087
Marion58026
Barbour5765
Lowndes57324
Marengo56515
Hale47826
Bullock46611
Winston45711
Perry4454
Washington44312
Bibb4425
Wilcox43210
Monroe4215
Pickens4049
Randolph40310
Conecuh39310
Sumter36418
Lawrence3512
Macon33914
Crenshaw3265
Choctaw28712
Cherokee2758
Henry2643
Clay2635
Geneva2631
Greene25211
Lamar2292
Fayette2125
Cleburne1271
Coosa1033
Out of AL00

Tennessee Coronavirus Cases

Confirmed Cases: 123914

Reported Deaths: 1233
CountyConfirmedDeaths
Shelby23485308
Davidson20722217
Rutherford658955
Hamilton622053
Knox468540
Williamson357725
Sumner344972
Unassigned31424
Out of TN294714
Wilson232123
Bradley195613
Montgomery195213
Sevier18947
Putnam178518
Trousdale15836
Robertson156720
Hamblen140514
Blount131411
Washington12772
Maury12727
Tipton121110
Madison116018
Sullivan103714
Hardeman93017
Bedford92811
Macon86013
Lake7920
Loudon7493
Gibson7266
Bledsoe7081
Fayette7028
Dickson6982
Anderson6936
Dyer6638
Henderson6043
Cheatham5997
Jefferson5844
Obion5794
Lawrence5756
McMinn55320
Coffee5483
Rhea5382
Warren5334
Carter5246
Lauderdale5148
Haywood5106
Greene5048
Roane4852
Hawkins4837
Hardin4828
Cocke4783
Weakley4634
Cumberland4586
Smith4554
Monroe4529
Giles38513
McNairy3815
DeKalb3652
Franklin3324
Carroll3253
Lincoln3091
Marshall3044
White2945
Henry2900
Johnson2850
Claiborne2760
Hickman2730
Crockett2695
Campbell2541
Wayne2282
Marion2274
Chester2232
Decatur2163
Polk2073
Grainger2000
Overton1981
Unicoi1690
Union1620
Benton1591
Cannon1510
Jackson1291
Humphreys1283
Morgan1261
Scott1220
Grundy1142
Meigs1060
Sequatchie1060
Fentress960
Hancock812
Perry810
Clay780
Stewart780
Lewis741
Moore610
Houston590
Pickett371
Van Buren360

Community Events