Cabinet company ships 'warped' doors

A Tempe homeowner is looking forward to updating her kitchen, at least, she was looking forward to it. That's because...

Posted: May 3, 2018 2:47 PM
Updated: May 3, 2018 2:47 PM

A Tempe homeowner is looking forward to updating her kitchen, at least, she was looking forward to it. That's because Kendra Sollars ordered new cabinet doors off the internet, but what she got was not what she was expecting.

"I installed a brand-new sink, I installed a new faucet," Sollars said.

When it comes home improvement projects both inside and outside her home, Sollars certainly has an eye for detail.

"I like to take things apart and build things," she said.

As a matter of fact, she's been recognized by the City of Tempe for helping to beautify and improve her neighborhood.

So when it came time to give her kitchen a facelift, she wanted 21 new cabinet doors along with hinges to be installed.

She went online and found an East Coast company that specialized in just that.

"Narrowed it down to Cabinet Door World and everything seemed OK," she said.

Cabinet Door World is based in North Carolina and according to its website, it makes cabinets, drawers and everything in between and ships across the nation.

Sollars says she liked what the company had to tell her. So after measuring out her cabinets, Sollars ordered 21 cabinet doors and paid the full amount up front.

"It was like $1,562.05," she said.

But weeks later when the cabinet doors arrived, Sollars was not happy with what she received.

"I panicked. I contacted the company and said I can't use any of these," she said.

The cabinet doors Sollars showed 3 On Your Side were cracking, had separating seams and were in horrible condition.

"Clearly, I mean, it's not well constructed," she said.

Sollars complained and Cabinet Door World shipped her 21 replacement doors, but they, too, were in bad shape and not usable at all, according to Sollars.

"Probably one of the most frustrating things I've dealt with," she said.

3 On Your Side got involved and we discovered Sollars isn't the only one complaining about Cabinet Door World.

In fact, the company has logged nearly 70 complaints and has an "F" rating with Better Business Bureau.

And to make matters worse, the BBB named Cabinet Door World one of the "Five Worst-Rated Charlotte-Area businesses of 2017," citing "delayed shipments" and materials that were "badly damaged" as the reason for the poor rating.

3 On Your Side also uncovered consumers in other states include Rhode Island, Florida, Michigan, Texas and California also filed complaints with the North Carolina Attorney General's office.

3 On Your Side wanted to know if Cabinet Door World was interested in resolving Sollars' issue and we wanted to know what they had to say about all the other complaints filed against them.

While they failed to address all those complaints with us, they did agree to issue a refund to Sollars.

In an email to 3 On Your Side, the company's owner said he would reimburse Sollars nearly $1,600.

"I just need my money back because I know they can't deliver on the product that they advertise," she said.

Sollars has shipped the doors back to the company as they requested. She's supposed to get a total refund of $1,500 and she'll be reimbursed half of the shipping which is around $50.

When she gets her money, we'll let you know in a follow-up report.

Huntsville
Clear
63° wxIcon
Hi: 81° Lo: 62°
Feels Like: 63°
Florence
Overcast
63° wxIcon
Hi: 84° Lo: 63°
Feels Like: 63°
Fayetteville
Clear
63° wxIcon
Hi: 81° Lo: 59°
Feels Like: 63°
Decatur
Clear
62° wxIcon
Hi: 82° Lo: 61°
Feels Like: 62°
Scottsboro
Overcast
61° wxIcon
Hi: 80° Lo: 60°
Feels Like: 61°
WAAY Radar
WAAY WAAY-TV Cam
WAAY Temperatures

Alabama Coronavirus Cases

Confirmed Cases: 153016

Reported Deaths: 2633
CountyConfirmedDeaths
Jefferson22563372
Mobile14335314
Tuscaloosa10023133
Montgomery9759196
Madison904893
Shelby709960
Lee644966
Baldwin640569
Marshall428248
Calhoun412759
Etowah405749
Morgan396833
Houston364632
DeKalb319628
Elmore310752
St. Clair282142
Limestone270828
Walker268892
Talladega258435
Cullman227623
Lauderdale208740
Autauga201029
Jackson200915
Franklin199731
Colbert192228
Russell19053
Dallas185627
Blount184824
Chilton181731
Escambia171328
Coffee16669
Covington166029
Dale163451
Pike130512
Chambers130143
Tallapoosa128686
Clarke127117
Marion104729
Butler99840
Barbour9889
Marengo97221
Winston90413
Geneva8417
Pickens80517
Lawrence80031
Randolph79814
Bibb79114
Hale74529
Cherokee72214
Clay71912
Lowndes70127
Henry6376
Bullock63517
Monroe6319
Washington62212
Crenshaw59330
Perry5806
Wilcox55912
Conecuh55713
Fayette55312
Cleburne5287
Macon52820
Sumter46721
Lamar4565
Choctaw38712
Greene33916
Coosa1973
Out of AL00
Unassigned00

Tennessee Coronavirus Cases

Confirmed Cases: 233569

Reported Deaths: 2952
CountyConfirmedDeaths
Shelby34523553
Davidson29914326
Knox1193687
Hamilton11197103
Rutherford11090106
Williamson665649
Sumner5664107
Wilson443153
Putnam415653
Montgomery387251
Out of TN377535
Unassigned37264
Madison363079
Bradley343421
Sullivan324845
Sevier317321
Blount313932
Washington313244
Maury308135
Robertson249839
Hamblen233843
Tipton220622
Gibson205938
Dyer203726
Hardeman179532
Coffee177420
Trousdale17437
Obion164918
Bedford159620
Dickson157318
Fayette157022
Anderson156713
Greene156551
Wayne15657
Loudon155010
McMinn152232
Cumberland150124
Lawrence147918
Jefferson146619
Weakley144425
Carter142832
Monroe137027
Henderson136125
Warren135110
Hardin132219
Lauderdale131918
Macon126324
Franklin122816
Roane12017
Haywood119526
Overton113311
Johnson11067
Hawkins110524
White110214
Carroll109424
McNairy109126
Marshall10568
Rhea104916
Cheatham97311
Lake9703
Smith94713
Cocke92612
Bledsoe9244
Giles90134
Campbell8857
Fentress8618
Lincoln8142
Crockett78321
Henry74610
Hickman74413
Chester71314
Marion7089
DeKalb67716
Decatur62811
Grainger5394
Grundy5248
Claiborne5046
Union4992
Polk47413
Jackson4225
Humphreys4154
Morgan4116
Houston39215
Benton3919
Cannon3872
Clay37112
Unicoi3672
Lewis3522
Scott3324
Sequatchie3294
Stewart3117
Meigs2965
Pickett2495
Moore2452
Perry2081
Van Buren1911
Hancock1123

Community Events